Exhibitor workshops

26 March 2024 10h15 to 10h45 Agora Beethoven Workshop

Emotional and semantic analysis: use cases around generative AI and conversational data

Organized by Q°EMOTION

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Q°emotion will show you how to use emotional analysis, conversational data, and generative AI to impact your customer experience. In particular, you will learn:
1. How to couple emotional and semantic analysis with generative AI to improve your customer experience?

  • the types of data to focus on
  • the benefits of conversational data analysis
  • emotional vs. sentiment analysis
  • using generative AI to detect irritants


2. Applications and live demo of the Q°emotion expert platform

  • key modules: Customer Journey, Insight Wall, Benchmark and Emotional Mapping
  • key functionalities: automatic generation of irritants thanks to AI, summary view of themes, analysis


3. Banking, Automotive and Tourism use cases

  • challenges and issues
  • benefits and quantified results

Conference Moderator:

Grégoire PFIRSCH

Grégoire PFIRSCH
Cofounder – Q°EMOTION

26 March 2024 11h00 to 11h30 Agora Chopin Workshop

Future-Proofing Content: Unlocking AI's Potential in content Creation

Organized by NOTICE

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Optimize your content creation process!

We've got you covered from creation to management, translation, and web publishing.

This workshop will allow you to:

  • Create personalized content for your business 10x faster with AI
  • Translate your content into 100+ languages in one click
  • Improve your content's SEO
  • Boost your content strategy with analytics
  • Leave the workshop with fresh content ready to be deployed on your website or application

Whether you're a CEO, marketing manager, or customer support representative, this tool empowers you to achieve more. Become a content master with Notice!

Speaker:

Quentin CHANTELOT

Quentin CHANTELOT
PDG – NOTICE

26 March 2024 11h00 to 11h30 Agora Beethoven Workshop

How does AI power Verint Workforce Management ?

Organized by VERINT

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Verint's new Generation Mobile app 
The Next Generation Verint Mobile App  uses conversational AI to engage advisors even more. Request Anything  Provides a high degree of flexibility for advisors to change their schedules and increases the well-being of your employees
The Ultimate Self-Scheduling Experience  TimeFlex gives advisors unprecedented freedom to create and manage their schedules and reduces employee churn

Speakers:

Marie ZIMMERMANN

Marie ZIMMERMANN
WFM Solution Consultant – VERINT

Jean-Denis  GARO

Jean-Denis GARO
VP Product Marketing – ODIGO

26 March 2024 11h45 to 12h15 Agora Beethoven Workshop

Success of a Digital Transformation project: Humans as technological catalysts!

Organized by NICE

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Dive into the heart of a digital transformation project where humans have been at the core of its success!

During this workshop, we will unveil the key success factors of this project: simplification of the workstations for agents through the integration of contact center/CRM/collaborative telephony tools, support for the adoption of new SaaS technologies, assistance in co-constructing the strategy around change management...


Conference Moderator:

Benoit RICHARD

Benoit RICHARD
Sales Manager - Banking / Finance and major BPOs – NICE

Speaker:

Thomas LAMBERT

Thomas LAMBERT
Project Manager Contact Center and Performance – ORANGE BUSINESS

26 March 2024 11h45 to 12h15 Agora Chopin Workshop

SEO in 2024: how to navigate in a world dominated by AI

Organized by SEMACTIC

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After the AI “hype phase”, it’s time for a pragmatic analysis: what’s next for SEO and how can we adapt to take full advantage of these technological developments? With the help of case studies, we’ll give you practical advice on how to navigate this new era of Search.d

Speaker:

Céline NAVEAU

Céline NAVEAU
CEO – SEMACTIC

26 March 2024 14h00 to 14h30 Agora Beethoven Workshop

The power of cross-sell and up-sell: how to boost your sales performance in 2024

Organized by Sellsy

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Transform your sales approach and maximise your revenue per customer by developing winning strategies! In this workshop, you'll learn how to :

  • differentiate between cross-selling and up-selling and use them to increase your revenues and offer more value to your customers without being intrusive
  • identify hidden opportunities by analysing your customers' needs and how to tailor your offers to each customer segment.
Our two experts will also answer all your questions live.
26 March 2024 14h00 to 14h30 Agora Chopin Workshop

Upgrade your data in 3 clicks

Organized by AMABIS

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Presentation of our new solution :
Innovative solution to manage your data quality independently and instantly.

 
What does our new solution offer?


It has been designed with a single objective in mind: to give our customers total control over the quality of their data, without delay or compromise. No need to wait or call in a third party, you now have the power to manage your data whenever you want, instantly.

The benefits of our solution :

  • Total autonomy
  • Instantaneous
  • Ease of use
  • Reliability and security

Don't leave the quality of your data in the hands of others. With our new solution, take control and ensure that your data always meets your highest standards.


Discover our revolutionary solution today, and embark on a new era of data management!

Conference Moderator:

Valery FRONTERE

Valery FRONTERE
Founder – AMABIS

26 March 2024 14h45 to 15h15 Agora Chopin Workshop

Podcast: thinking about your media strategy from the editorial design stage

Organized by SAOOTI

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An essential step in developing a podcast strategy, the ROI must be measurable.


It is essential to consider ROI from the initial phase of creating your podcast. Saooti Creative, our editorial team, will detail how to design your media and amplification strategy in order to boost your audiences and maximize your ROI.


Come to Agora Chopin to find out more or at our stand B29

Conference Moderator:

Alexis ELBAZ

Alexis ELBAZ
Content development Manager – SAOOTI

26 March 2024 14h45 to 15h15 Agora Beethoven Workshop

In an era where Generative AI is taking centre stage, how do you choose the right technology and product?

Organized by GOLEM.AI

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There are many use cases in customer relations, ranging from improving the customer journey to automating interactions. Our conference will reveal the technological differences between generative AI and analytical AI, particularly in automatic language processing, and guide you in the strategic choice of products suited to the use case you are looking for.

Speaker:

Killian VERMERSCH

Killian VERMERSCH
CEO & Cofounder – GOLEM.AI

26 March 2024 15h30 to 16h00 Agora Chopin Workshop

Change of charter or brand evolution: how to update content

Organized by FIRSTAGE

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The life of a brand and a company is complex and intense. A change of logo, charter or overall branding strategy is an important milestone. It's vital to understand the changes involved, and how to quickly update any existing content that will still be exploited. 
Firstage, the audiovisual and content creation agency that is breaking new ground and revolutionizing content creation, will share its experience and advice for a successful, step-by-step transformation.

Conference Moderator:

Vincent POELAERT

Vincent POELAERT
Founder of the Rezo Pointé by Firstage podcast – FIRSTAGE

26 March 2024 15h30 to 16h00 Agora Beethoven Workshop

The Customer Service Revolution with AI: Guiding Businesses into the Era of Innovation!

Organized by NICE

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Discover how AI revolutionizes customer service by providing instant assistance, automated responses, and cost optimization. Transform your interactions with customer service for a more efficient, quick, and precise experience, while increasing final customer satisfaction.

Join our two experts in this workshop to learn how to use and implement AI realistically and provenly. Don't miss this opportunity to revolutionize your approach to customer service!


Conference Moderator:

Alexandre ORSINI

Alexandre ORSINI
Regional Channel Manager – NICE

Speaker:

Stéphane  GNIZAKO

Stéphane GNIZAKO
Operations Director Europe – SOFTEL

26 March 2024 16h15 to 16h45 Agora Beethoven Workshop

Comment adapter votre service client pour vos clients sourds et malentendants : le cas d’Engie

Organized by DEAFI

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Comment font les personnes sourdes et malentendantes pour contacter votre service client? Venez découvrir comment Engie a mise en place un service client dédié avec des conseillers sourds.

Conference Moderator:

William  DEBUREAUX

William DEBUREAUX
Directeur Général – DEAFI

Speaker:

Serge MARTIN

Serge MARTIN
Directeur Délégué des Centres Relation Client Grand Public – ENGIE

26 March 2024 16h15 to 16h45 Agora Chopin Workshop

Influence marketing: 3 concrete programs to deploy in B2B

Organized by LIMBER

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Social media remain an essential visibility lever for companies. In 2024, best practices aim to deploy an intelligent mesh to create a true network of influence involving all components of the extended enterprise:
Leader Advocacy

Top managers reflect the company's vision and values. Their voice must be heard further and louder. Find out how you can help your leaders strengthen their presence on Linkedin and become real influencers.


Employee Advocacy

Employees are the human face of your company. Their involvement and active participation on social media can considerably amplify your message and reinforce your company's credibility. Find out how to turn your employees into authentic ambassadors, enabling them to share relevant, high-quality content while reinforcing their own personal branding.


Partner Advocacy

Partners (franchisees, resellers, networks...) are valuable assets in building a solid brand image. Find out how to coordinate actions with your partners, encouraging them to share your content and contribute to the growth of your corporate influence.

Conference Moderators:

Bertrand BARBET

Bertrand BARBET
Co-founder – LIMBER

Jeremy LIPP

Jeremy LIPP
Co-founder – LIMBER

26 March 2024 17h00 to 17h30 Agora Beethoven Workshop

Microsoft Teams: your contact centre solution?

Organized by AUDIOCODES

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Extending CX capabilities to employees beyond the contact centre!
We will be presenting a strong and modern trend in the world of CX: the consolidation of the world of unified communications and contact centres so that every user in the company can benefit from contact centre functionalities and interact with the company's customers and partners.

Conference Moderators:

Patrice MATTEZ

Patrice MATTEZ
Business Development Manager Product – AUDIOCODES

Peter BROECKX

Peter BROECKX
Regional Sales Director Contact Center – AUDIOCODES

27 March 2024 10h15 to 10h45 Agora Beethoven Workshop

EDF & OWI Innovate with AI : Anonymization, Generative AI, Customer Relationship Management and Suppliers

Organized by OWI

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Supplier Invoicing, Fleet Management (PAAP) and Purchase Order (OA): Faced with an increasing influx of emails, EDF solves major problems:
  • Too long response times
  • Back-and-forth emails, document checks, searching for information in the IS, a whole bunch of tasks without added value
  • Demotivation of employees
  • Quality of service undermined by the email channel

Result: An AI that processes requests and assists advisors


Conference Moderators:

Christophe DANY

Christophe DANY
CEO – OWI

Patrice MELT

Patrice MELT
TIM Service Pilot – EDF

27 March 2024 10h15 to 10h45 Agora Chopin Workshop

AI & Marketing and Communication Professions: How to Make the Most of It?

Organized by ORSYS FORMATION

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Artificial Intelligence (AI) appears as a major transformation lever but is still not fully mastered. How to use AI to maximize the return on investment of your actions while respecting ethical and confidentiality issues ?

 What are the business aspects where AI can bring real added value to your marketing or communication missions ? From targeting to optimizing your customer experience: predictive analysis, personalization, listening to emerging trends, task automation, and productivity gains... during this webinar hosted by Cédric Vasseur, ORSYS expert in AI-related new technologies, discover the concrete applications of AI to enhance your marketing-communication action plan!


Speaker:

Cédric VASSEUR

Cédric VASSEUR
Artificial Intelligence & Robotics Speaker-Expert-Trainer – ORSYS

27 March 2024 11h00 to 11h30 Agora Beethoven Workshop

Do you have a contact form? Pragmatic solutions for AI to handle 10-20% of questions!

Organized by ORION INTELLIGENCE

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Customer service professionals are bombarded with complex tools promising the world but often causing confusion. We offer a refreshing solution: simplicity is our motto.

We advocate for an easy-to-implement solution that doesn't reinvent the wheel. By utilizing existing channels, particularly the humble contact form, our solution can reduce inbound questions by 10-20%. How? By leveraging your FAQ and guiding customers to your self-service portal, empowering them with the knowledge to help themselves.

And here's the kicker – no need to stress your IT department. Our solution requires zero IT resources, understanding the heavy load they're already carrying.

Trusted by industry giants like Sodexo, DPD, Total Energies, GLS, and many more, our approach is proven and reliable. Join us and discover how simplicity can revolutionize your customer service strategy.


Speaker:

Alexander GURDEBEKE

Alexander GURDEBEKE
Team lead Europe – ORION INTELLIGENCE

27 March 2024 11h00 to 11h30 Agora Chopin Workshop

MAKING ESG A MEANINGFUL, COMMITTED AND SUCCESSFUL MARKETING STRATEGY

Organized by CISION

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75%* of marketing professionals believe that playing a societal or environmental role is a matter of survival for brands. Whether it's to enhance their brand image, engage their audiences, meet increasing consumer pressure on that matter or mobilize their employees, marketing leaders have everything to gain from building their marketing strategy around the ESG priorities of their company. Even more so as 80%* of marketers affirm that a brand that is committed to ESG contributes to the performance of its marketing campaigns.
      • How can you shape your brand story to better meet consumer expectations?
      • How do you prioritize your efforts and how do you measure their impact on the brand?
      • How to make your commitments visible in the media and to the public?
      • On a sensitive subject where washing and bashing are a risk, how can you protect your brand's reputation and avoid crises?
From monitoring to media and consumer intelligence or social listening. From the latest PR solutions to multichannel and digital press releases. From engaging audiences to partnerships with influencers on Instagram, TikTok, X and more.
Discover the latest AI-powered innovations of Cision’s solutions for marketers to build authentic and engaging campaigns and share them in media and on social.

*Cision study - Brand engagement barometer 2023

Speakers:

Cyndie BETTANT

Cyndie BETTANT
Communication, Brand & Impact Leader – CISION

Maxime JULIE

Maxime JULIE
Solutions Consultant EMEA – CISION

27 March 2024 11h45 to 12h15 Agora Chopin Workshop

AI and Podcast: do they go well together?

Organized by SAOOTI

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In 2022, businesses and the general public discovered ChatGPT for the production of written editorial content. But the digital audio industry is not left behind and Artificial Intelligence is already widely used there. In this workshop we will talk about Text-To-Speech, Speech-To-Text and Generative AI, AI tools that facilitate the creation of written content to audio and vice versa. 
How to facilitate and multiply the creation of audio content in a few clicks? Come to Agora Chopin or our stand B29 to find out more!

Conference Moderator:

Stéphane NAUDIN

Stéphane NAUDIN
Business Director – SAOOTI

27 March 2024 11h45 to 12h15 Agora Beethoven Workshop

Correcting & Rephrasing : The virtual assistant ensuring the mistake-free writing of Aésio Mutuelle agents.

Organized by DESKEA

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Aésio Mutuelle has selected Deskea Assist to address its challenges in maintaining the best writing quality of its agents. After a POC period and ongoing adaptations, now hundreds of agents are set to be equipped with this tool.
Let's delve into Aésio's decision-making process and the implementation of Deskea Assist within their teams.

Speakers:

Carine SALS

Carine SALS
Transformation & Customer Excellence Director – AESIO MUTUELLE

Amélie ANASTASSIADES

Amélie ANASTASSIADES
Customer Excellence Director – AESIO MUTUELLE

27 March 2024 14h00 to 14h30 Agora Beethoven Workshop

How To Optimize Your Customer Engagement Strategy

Organized by ANYWHERE365

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Business can be demanding. And time is the ultimate precious resource. Time is constantly slipping away. And so, it’s crucial to value and utilize our time effectively. Even more so in customer interactions. In this session, we will share how you can refine your ‘warehouse of time’ and optimize your customer engagement strategy throughout the year. Learn how Anywhere365® Dialogue Cloud platform, a native communication layer on top of Microsoft Teams, can save time and over deliver on your customer's expectations and experience.

Speaker:

Herbert INGELS

Herbert INGELS
Regional Sales Director Southern Europe – ANYWHERE365

27 March 2024 14h00 to 14h30 Agora Chopin Workshop

UGC/CGU: Transforming User Experiences into Powerful Marketing Levers for small & medium business.

Organized by FLOWBOX x La Redoute

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The constant emergence of digital platforms has radically transformed the marketing and e-commerce landscape, giving consumers greater power in the purchasing process. In this evolving context, the User-Generated Content (UGC) strategy has proven to be an invaluable strategic resource for companies seeking to establish an authentic connection with their target audience. 

Far from traditional promotional methods, UGC gives a voice to consumers themselves, transforming their experiences into a powerful engine for influencing purchasing decisions.

Conference Moderator:

Emeline LUCAS

Emeline LUCAS
Manager France - UGC Expert – FLOWBOX

Speaker:

Marion FELEZ LE JAN
International Conversion Manager – LA REDOUTE

27 March 2024 14h45 to 15h15 Agora Chopin Workshop

How artificial intelligence will (finally) make your social networks profitable!

Organized by TOOKANO

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We take stock of artificial intelligence in general and its use for social networks!

  • Artificial intelligence... Where are we?
  • Artificial intelligence in Community Management
    • How to save time effectively 
    • How to make your budget profitable
    • How to get additional ideas
27 March 2024 14h45 to 15h15 Agora Beethoven Workshop

Cybersecurity and Reputation: Keys to a Strong Governance in Contact Centers

Organized by NICE

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The protection of your contact center is an absolute priority! Clients share sensitive information such as personal data, banking details, and more. A data breach can have serious consequences for your brand, reputation, and even lead to the cessation of your business with possible legal consequences. 

Exclusively in this workshop, discover how to avoid these risks by implementing Cyber governance!

Conference Moderator:

Alexandre ORSINI

Alexandre ORSINI
Regional Channel Manager – NICE

Speaker:

Sergio SANTOS

Sergio SANTOS
Associate Director - Connected Experiences EMEA – VERIZON BUSINESS

27 March 2024 15h30 to 16h00 Agora Beethoven Workshop

The orchestration of digital interactions via Bots and Generative AI is possible right now!

Organized by VERINT

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By 2025, 40% of customer service organizations will become profit centers by becoming de facto leaders in digital customer engagement.  Thus, via the Verint platform, its Bots and AI, process automation is put into practice from the agent workflow.  Verint Data Insight enables users to self-service access to their organization's engagement data – without any training – using a highly intuitive, action-oriented interface with natural language access and GenAI

Speakers:

Dhestio BOA-GUEHE

Dhestio BOA-GUEHE
Senior PreSales Consulting EMEA – VERINT

Franck ISSAN

Franck ISSAN
Account Director France – VERINT

27 March 2024 15h30 to 16h00 Agora Chopin Workshop

Concentrix, a global leader in digital customer experience, choses Wisper 360 to virtualize and manage its workstation

Organized by WISPER

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Join us for an exclusive session featuring the testimony of a global leader in Digital Customer Experience: Concentrix. 

Wisper 360 offers an innovative approach to workstation management through virtualization, without the need for server infrastructure.

Discover how Wisper 360 addresses crucial challenges related to quick growth, remote work, and the security of distributed and international information systems. Explore the operational benefits, efficiency gains, and cost savings.

Don't miss this opportunity to learn how Wisper 360 simplifies the management of your work environment, boosts productivity, and optimizes your workstation.


Speaker:

Augustin DE SOUSA
Director, Global IT Service Delivery Management – CONCENTRIX

27 March 2024 16h15 to 16h45 Agora Chopin Workshop

Centralize all your marketing content needs on a single platform :it's possible!

Organized by FIRSTAGE

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Join us to discover a unique and innovative platform featuring 24 different content production services. In just a few clicks, you can order the service best suited to your needs.
Many companies have already been won over by this solution, which enables them to save money and time in their project management, while benefiting from the quality that has made Firstage productions such a success.

Speaker:

Vincent POELAERT

Vincent POELAERT
Founder & CEO – FIRSTAGE

27 March 2024 16h15 to 16h45 Agora Beethoven Workshop

IA for Customer Relations

Organized by COMETE.AI

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How do technology and artificial intelligence concretely improve customer processes, with benefits for the Customer, the Customer Service Representative and the Brand?

comete.ai and Wifirst present 2 concrete cases of process automation and customer empowerment, simplifying the customer journey and improving service quality.

AI in the customer experience is no longer a question, but a differentiating lever in customer satisfaction and cost optimization.


Conference Moderator:

Manuel JACQUINET

Manuel JACQUINET
CEO – EN CONTACT

Speakers:

Eric HENAFF

Eric HENAFF
Chief Client Officer – WIFIRST

Jerome ALLIX

Jerome ALLIX
Chief Commercial Officer – COMETE.AI

27 March 2024 17h00 to 17h30 Agora Chopin Workshop

Case study : Increase your ROI by unifying your data

Organized by AMABIS

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Problem:
● The information system is made up of several tools that share customer data assets.
● This state of affairs can have several origins: merger / acquisition, business unit management ...the conclusion is the same data is present several times in different databases, or even within a single database.
● Unifying this data proves costly and complex.
 
Through 3 case studies, we will examine solutions to the following problems:
● Enabling the marketing department of a car dealership group to communicate seamlessly with its multi-brand customers/prospects.
● Optimize the lead processing chain of a personal services company. The company benefits from multiple acquisition channels, some paying and others not, and is subject to a time constraint for refusing a paying lead.
● Improving "customer" knowledge for a charitable service provider that had a fragmented view of its audience: donor, volunteer, customer, etc.
Data unification is no longer a luxury, but a strategic necessity for companies in all sectors. Amabis offers a solution that's quick and easy to implement.

Conference Moderator:

Valery FRONTERE

Valery FRONTERE
Founder – AMABIS

27 March 2024 17h00 to 17h30 Agora Beethoven Workshop

Outsource your customer relationship in French-speaking sub-Saharan Africa

Organized by TALENT2AFRICA

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Come and discover the advantages that sub-Saharan Africa offers for your customer relationship outsourcing solutions: ultra-competitive cost/quality ratio, very low time difference, native French-speaking resources, access to a pool of highly qualified candidates, etc...

This workshop will be an opportunity to discuss the specificities of the African context, detail the opportunities offered by certain countries in particular and to discuss feedback from French clients convinced of the added value of outsourcing in French-speaking sub-Saharan Africa.

The founding partners of Talent2Africa, with their extensive experience in this area, will answer your questions on the concrete implementation of outsourcing operations on the African continent.

Conference Moderator:

Chams DIAGNE

Chams DIAGNE
CEO – TALENT2AFRICA

Speaker:

Benoît MARTIN

Benoît MARTIN
Managing Director – TALENT2AFRICA

28 March 2024 11h00 to 11h30 Agora Beethoven Workshop

How does Agirc Arrco optimise their customer relations for their 26 million users?

Organized by CISCO

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Argirc Arrco with SFR and Cisco will discuss their experience with Cisco contact center. The workshop will cover the migration  toward Cisco Contact Center, the integration with their CRM, the automisation of task with AI, using digital channels to interact with their users. 
Come find out how SFR supported them through out this incredible project, and discover all the benefits gained, by the users, and their agents. 

Conference Moderator:

Christine  BERTOLUS

Christine BERTOLUS
Collaboration Sales Lead France – CISCO

Speakers:

Karim YAHIOUN
Customer Relations IT Lead – ARGIC ARRCO

Damien DEMONCHY
Solutions Sales Specialist CS – SFR

28 March 2024 11h45 to 12h15 Agora Beethoven Workshop

Weak points in your CRM: how to solve them? with FourSeasides testimonial (luxury hotel chain)

Organized by SOURCEFIT

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In a business landscape where customer relationship management is paramount, CRM challenges are inescapable. Yet, by identifying these weaknesses and exploring innovative solutions, it is possible to transform these obstacles into opportunities for growth.
Let's decipher the main weaknesses of CRM and examine promising solutions:
CRM weaknesses :
Budget and Integration:
The integration budget represents a significant proportion of CRM costs, and is often subject to inflation.
Integration of existing systems, as illustrated by the testimonial of FourSeasides (luxury hotel chain), is crucial and central to many projects.
The integration of external systems is necessary to offer a differentiated customer experience, involving functionalities such as e-Checking, CSAT measurement, and so on.
Despite major investments, customer experience performance remains weak, and the exact reasons for customer contacts and increased loyalty revenues remain unclear.
Solutions :
Productivity:
Focusing on productivity gains can help balance the budget and optimize resources.
Customization and Design:
The importance of design, architecture and integration adapted to the company's specific environment can optimize budget management.
Optimizing the integration budget:
Examine the costs of different possible solutions, taking into account testimonials and feedback.
AI opportunities:
Explore the possibilities offered by integrating artificial intelligence into CRM to improve operational efficiency, personalize interactions, and understand customer needs.

Conference Moderator:

Philippe LECERF

Philippe LECERF
VP Sales – SOURCEFIT