Exhibitor workshops
Emotional and semantic analysis: use cases around generative AI and conversational data
Organized by Q°EMOTION
Continue readingQ°emotion will show you how to use emotional analysis, conversational data, and generative AI to impact your customer experience. In particular, you will learn:
1. How to couple emotional and semantic analysis with generative AI to improve your customer experience?
- the types of data to focus on
- the benefits of conversational data analysis
- emotional vs. sentiment analysis
- using generative AI to detect irritants
2. Applications and live demo of the Q°emotion expert platform
- key modules: Customer Journey, Insight Wall, Benchmark and Emotional Mapping
- key functionalities: automatic generation of irritants thanks to AI, summary view of themes, analysis
3. Banking, Automotive and Tourism use cases
- challenges and issues
- benefits and quantified results
Conference Moderator:
Grégoire PFIRSCH
Cofounder – Q°EMOTION
Future-Proofing Content: Unlocking AI's Potential in content Creation
Organized by NOTICE
Continue readingWe've got you covered from creation to management, translation, and web publishing.
This workshop will allow you to:
- Create personalized content for your business 10x faster with AI
- Translate your content into 100+ languages in one click
- Improve your content's SEO
- Boost your content strategy with analytics
- Leave the workshop with fresh content ready to be deployed on your website or application
Whether you're a CEO, marketing manager, or customer support representative, this tool empowers you to achieve more. Become a content master with Notice!
Speaker:
Quentin CHANTELOT
PDG – NOTICE
How does AI power Verint Workforce Management ?
Organized by VERINT
Continue readingThe Next Generation Verint Mobile App uses conversational AI to engage advisors even more. Request Anything Provides a high degree of flexibility for advisors to change their schedules and increases the well-being of your employees
The Ultimate Self-Scheduling Experience TimeFlex gives advisors unprecedented freedom to create and manage their schedules and reduces employee churn
Speakers:
Marie ZIMMERMANN
WFM Solution Consultant – VERINT
Jean-Denis GARO
VP Product Marketing – ODIGO
Success of a Digital Transformation project: Humans as technological catalysts!
Organized by NICE
Continue readingDive into the heart of a digital transformation project where humans have been at the core of its success!
During this workshop, we will unveil the key success factors of this project: simplification of the workstations for agents through the integration of contact center/CRM/collaborative telephony tools, support for the adoption of new SaaS technologies, assistance in co-constructing the strategy around change management...
Conference Moderator:
Benoit RICHARD
Sales Manager - Banking / Finance and major BPOs – NICE
Speaker:
Thomas LAMBERT
Project Manager Contact Center and Performance – ORANGE BUSINESS
SEO in 2024: how to navigate in a world dominated by AI
Organized by SEMACTIC
Continue readingAfter the AI “hype phase”, it’s time for a pragmatic analysis: what’s next for SEO and how can we adapt to take full advantage of these technological developments? With the help of case studies, we’ll give you practical advice on how to navigate this new era of Search.d
Speaker:
Céline NAVEAU
CEO – SEMACTIC
The power of cross-sell and up-sell: how to boost your sales performance in 2024
Organized by Sellsy
Continue readingTransform your sales approach and maximise your revenue per customer by developing winning strategies! In this workshop, you'll learn how to :
- differentiate between cross-selling and up-selling and use them to increase your revenues and offer more value to your customers without being intrusive
- identify hidden opportunities by analysing your customers' needs and how to tailor your offers to each customer segment.
Upgrade your data in 3 clicks
Organized by AMABIS
Continue readingPresentation of our new solution :
Innovative solution to manage your data quality independently and instantly.
What does our new solution offer?
It has been designed with a single objective in mind: to give our customers total control over the quality of their data, without delay or compromise. No need to wait or call in a third party, you now have the power to manage your data whenever you want, instantly.
The benefits of our solution :
- Total autonomy
- Instantaneous
- Ease of use
- Reliability and security
Don't leave the quality of your data in the hands of others. With our new solution, take control and ensure that your data always meets your highest standards.
Discover our revolutionary solution today, and embark on a new era of data management!
Conference Moderator:
Valery FRONTERE
Founder – AMABIS
Podcast: thinking about your media strategy from the editorial design stage
Organized by SAOOTI
Continue readingAn essential step in developing a podcast strategy, the ROI must be measurable.
It is essential to consider ROI from the initial phase of creating your podcast. Saooti Creative, our editorial team, will detail how to design your
media and amplification strategy in order to boost your audiences and maximize your ROI.
Come to Agora Chopin to find out more or at our stand B29
Conference Moderator:
Alexis ELBAZ
Content development Manager – SAOOTI
In an era where Generative AI is taking centre stage, how do you choose the right technology and product?
Organized by GOLEM.AI
Continue readingThere are many use cases in customer relations, ranging from improving the customer journey to automating interactions. Our conference will reveal the technological differences between generative AI and analytical AI, particularly in automatic language processing, and guide you in the strategic choice of products suited to the use case you are looking for.
Speaker:
Killian VERMERSCH
CEO & Cofounder – GOLEM.AI
Change of charter or brand evolution: how to update content
Organized by FIRSTAGE
Continue readingThe life of a brand and a company is complex and intense. A change of logo, charter or overall branding strategy is an important milestone. It's vital to understand the changes involved, and how to quickly update any existing content that will still be exploited.
Firstage, the audiovisual and content creation agency that is breaking new ground and revolutionizing content creation, will share its experience and advice for a successful, step-by-step transformation.
Conference Moderator:
Vincent POELAERT
Founder of the Rezo Pointé by Firstage podcast – FIRSTAGE
The Customer Service Revolution with AI: Guiding Businesses into the Era of Innovation!
Organized by NICE
Continue readingDiscover how AI revolutionizes customer service by providing instant assistance, automated responses, and cost optimization. Transform your interactions with customer service for a more efficient, quick, and precise experience, while increasing final customer satisfaction.
Join our two experts in this workshop to learn how to use and implement AI realistically and provenly. Don't miss this opportunity to revolutionize your approach to customer service!
Conference Moderator:
Alexandre ORSINI
Regional Channel Manager – NICE
Speaker:
Stéphane GNIZAKO
Operations Director Europe – SOFTEL
Comment adapter votre service client pour vos clients sourds et malentendants : le cas d’Engie
Organized by DEAFI
Continue readingComment font les personnes sourdes et malentendantes pour contacter votre service client? Venez découvrir comment Engie a mise en place un service client dédié avec des conseillers sourds.
Conference Moderator:
William DEBUREAUX
Directeur Général – DEAFI
Speaker:
Serge MARTIN
Directeur Délégué des Centres Relation Client Grand Public – ENGIE
Influence marketing: 3 concrete programs to deploy in B2B
Organized by LIMBER
Continue readingLeader Advocacy
Top managers reflect the company's vision and values. Their voice must be heard further and louder. Find out how you can help your leaders strengthen their presence on Linkedin and become real influencers.
Employee Advocacy
Employees are the human face of your company. Their involvement and active participation on social media can considerably amplify your message and reinforce your company's credibility. Find out how to turn your employees into authentic ambassadors, enabling them to share relevant, high-quality content while reinforcing their own personal branding.
Partner Advocacy
Partners (franchisees, resellers, networks...) are valuable assets in building a solid brand image. Find out how to coordinate actions with your partners, encouraging them to share your content and contribute to the growth of your corporate influence.
Conference Moderators:
Bertrand BARBET
Co-founder – LIMBER
Jeremy LIPP
Co-founder – LIMBER
Microsoft Teams: your contact centre solution?
Organized by AUDIOCODES
Continue readingWe will be presenting a strong and modern trend in the world of CX: the consolidation of the world of unified communications and contact centres so that every user in the company can benefit from contact centre functionalities and interact with the company's customers and partners.
Conference Moderators:
Patrice MATTEZ
Business Development Manager Product – AUDIOCODES
Peter BROECKX
Regional Sales Director Contact Center – AUDIOCODES
EDF & OWI Innovate with AI : Anonymization, Generative AI, Customer Relationship Management and Suppliers
Organized by OWI
Continue reading- Too long response times
- Back-and-forth emails, document checks, searching for information in the IS, a whole bunch of tasks without added value
- Demotivation of employees
- Quality of service undermined by the email channel
Result: An AI that processes requests and assists advisors
Conference Moderators:
Christophe DANY
CEO – OWI
Patrice MELT
TIM Service Pilot – EDF
AI & Marketing and Communication Professions: How to Make the Most of It?
Organized by ORSYS FORMATION
Continue readingArtificial Intelligence (AI) appears as a major transformation lever but is still not fully mastered. How to use AI to maximize the return on investment of your actions while respecting ethical and confidentiality issues ?
What are the business aspects where AI can bring real added value to your marketing or communication missions ? From targeting to optimizing your customer experience: predictive analysis, personalization, listening to emerging trends, task automation, and productivity gains... during this webinar hosted by Cédric Vasseur, ORSYS expert in AI-related new technologies, discover the concrete applications of AI to enhance your marketing-communication action plan!
Speaker:
Cédric VASSEUR
Artificial Intelligence & Robotics Speaker-Expert-Trainer – ORSYS
Do you have a contact form? Pragmatic solutions for AI to handle 10-20% of questions!
Organized by ORION INTELLIGENCE
Continue readingCustomer service professionals are bombarded with complex tools promising the world but often causing confusion. We offer a refreshing solution: simplicity is our motto.
We advocate for an easy-to-implement solution that doesn't reinvent the wheel. By utilizing existing channels, particularly the humble contact form, our solution can reduce inbound questions by 10-20%. How? By leveraging your FAQ and guiding customers to your self-service portal, empowering them with the knowledge to help themselves.
And here's the kicker – no need to stress your IT department. Our solution requires zero IT resources, understanding the heavy load they're already carrying.
Trusted by industry giants like Sodexo, DPD, Total Energies, GLS, and many more, our approach is proven and reliable. Join us and discover how simplicity can revolutionize your customer service strategy.
Speaker:
Alexander GURDEBEKE
Team lead Europe – ORION INTELLIGENCE
MAKING ESG A MEANINGFUL, COMMITTED AND SUCCESSFUL MARKETING STRATEGY
Organized by CISION
Continue reading- How can you shape your brand story to better meet consumer expectations?
- How do you prioritize your efforts and how do you measure their impact on the brand?
- How to make your commitments visible in the media and to the public?
- On a sensitive subject where washing and bashing are a risk, how can you protect your brand's reputation and avoid crises?
Discover the latest AI-powered innovations of Cision’s solutions for marketers to build authentic and engaging campaigns and share them in media and on social.
*Cision study - Brand engagement barometer 2023
Speakers:
Cyndie BETTANT
Communication, Brand & Impact Leader – CISION
Maxime JULIE
Solutions Consultant EMEA – CISION
AI and Podcast: do they go well together?
Organized by SAOOTI
Continue readingHow to facilitate and multiply the creation of audio content in a few clicks? Come to Agora Chopin or our stand B29 to find out more!
Conference Moderator:
Stéphane NAUDIN
Business Director – SAOOTI
Correcting & Rephrasing : The virtual assistant ensuring the mistake-free writing of Aésio Mutuelle agents.
Organized by DESKEA
Continue readingAésio Mutuelle has selected Deskea Assist to address its challenges in maintaining the best writing quality of its agents. After a POC period and ongoing adaptations, now hundreds of agents are set to be equipped with this tool.
Let's delve into Aésio's decision-making process and the implementation of Deskea Assist within their teams.
Speakers:
Carine SALS
Transformation & Customer Excellence Director – AESIO MUTUELLE
Amélie ANASTASSIADES
Customer Excellence Director – AESIO MUTUELLE
How To Optimize Your Customer Engagement Strategy
Organized by ANYWHERE365
Continue readingSpeaker:
Herbert INGELS
Regional Sales Director Southern Europe – ANYWHERE365
UGC/CGU: Transforming User Experiences into Powerful Marketing Levers for small & medium business.
Organized by FLOWBOX x La Redoute
Continue readingThe constant emergence of digital platforms has radically transformed the marketing and e-commerce landscape, giving consumers greater power in the purchasing process. In this evolving context, the User-Generated Content (UGC) strategy has proven to be an invaluable strategic resource for companies seeking to establish an authentic connection with their target audience.
Far from traditional promotional methods, UGC gives a voice to consumers themselves, transforming their experiences into a powerful engine for influencing purchasing decisions.
Conference Moderator:
Emeline LUCAS
Manager France - UGC Expert – FLOWBOX
Speaker:
Marion FELEZ LE JAN
International Conversion Manager – LA REDOUTE
How artificial intelligence will (finally) make your social networks profitable!
Organized by TOOKANO
Continue readingWe take stock of artificial intelligence in general and its use for social networks!
- Artificial intelligence... Where are we?
- Artificial intelligence in Community Management
- How to save time effectively
- How to make your budget profitable
- How to get additional ideas
Cybersecurity and Reputation: Keys to a Strong Governance in Contact Centers
Organized by NICE
Continue readingThe protection of your contact center is an absolute priority! Clients share sensitive information such as personal data, banking details, and more. A data breach can have serious consequences for your brand, reputation, and even lead to the cessation of your business with possible legal consequences.
Exclusively in this workshop, discover how to avoid these risks by implementing Cyber governance!
Conference Moderator:
Alexandre ORSINI
Regional Channel Manager – NICE
Speaker:
Sergio SANTOS
Associate Director - Connected Experiences EMEA – VERIZON BUSINESS
The orchestration of digital interactions via Bots and Generative AI is possible right now!
Organized by VERINT
Continue readingSpeakers:
Dhestio BOA-GUEHE
Senior PreSales Consulting EMEA – VERINT
Franck ISSAN
Account Director France – VERINT
Concentrix, a global leader in digital customer experience, choses Wisper 360 to virtualize and manage its workstation
Organized by WISPER
Continue readingJoin us for an exclusive session featuring the testimony of a global leader in Digital Customer Experience: Concentrix.
Wisper 360 offers an innovative approach to workstation management through virtualization, without the need for server infrastructure.
Discover how Wisper 360 addresses crucial challenges related to quick growth, remote work, and the security of distributed and international information systems. Explore the operational benefits, efficiency gains, and cost savings.
Don't miss this opportunity to learn how Wisper 360 simplifies the management of your work environment, boosts productivity, and optimizes your workstation.
Speaker:
Augustin DE SOUSA
Director, Global IT Service Delivery Management – CONCENTRIX
Centralize all your marketing content needs on a single platform :it's possible!
Organized by FIRSTAGE
Continue readingJoin us to discover a unique and innovative platform featuring 24 different content production services. In just a few clicks, you can order the service best suited to your needs.
Many companies have already been won over by this solution, which enables them to save money and time in their project management, while benefiting from the quality that has made Firstage productions such a success.
Speaker:
Vincent POELAERT
Founder & CEO – FIRSTAGE
IA for Customer Relations
Organized by COMETE.AI
Continue readingHow do technology and artificial intelligence concretely improve customer processes, with benefits for the Customer, the Customer Service Representative and the Brand?
comete.ai and Wifirst present 2 concrete cases of process automation and customer empowerment, simplifying the customer journey and improving service quality.
AI in the customer experience is no longer a question, but a differentiating lever in customer satisfaction and cost optimization.
Conference Moderator:
Manuel JACQUINET
CEO – EN CONTACT
Speakers:
Eric HENAFF
Chief Client Officer – WIFIRST
Jerome ALLIX
Chief Commercial Officer – COMETE.AI
Case study : Increase your ROI by unifying your data
Organized by AMABIS
Continue readingProblem:
● The information system is made up of several tools that share customer data assets.
● This state of affairs can have several origins: merger / acquisition, business unit management ...the conclusion is the same data is present several times in different databases, or even within a single database.
● Unifying this data proves costly and complex.
Through 3 case studies, we will examine solutions to the following problems:
● Enabling the marketing department of a car dealership group to communicate seamlessly with its multi-brand customers/prospects.
● Optimize the lead processing chain of a personal services company. The company benefits from multiple acquisition channels, some paying and others not, and is subject to a time constraint for refusing a paying lead.
● Improving "customer" knowledge for a charitable service provider that had a fragmented view of its audience: donor, volunteer, customer, etc.
Data unification is no longer a luxury, but a strategic necessity for companies in all sectors. Amabis offers a solution that's quick and easy to implement.
Conference Moderator:
Valery FRONTERE
Founder – AMABIS
Outsource your customer relationship in French-speaking sub-Saharan Africa
Organized by TALENT2AFRICA
Continue readingCome and discover the advantages that sub-Saharan Africa offers for your customer relationship outsourcing solutions: ultra-competitive cost/quality ratio, very low time difference, native French-speaking resources, access to a pool of highly qualified candidates, etc...
This workshop will be an opportunity to discuss the specificities of the African context, detail the opportunities offered by certain countries in particular and to discuss feedback from French clients convinced of the added value of outsourcing in French-speaking sub-Saharan Africa.
The founding partners of Talent2Africa, with their extensive experience in this area, will answer your questions on the concrete implementation of outsourcing operations on the African continent.
Conference Moderator:
Chams DIAGNE
CEO – TALENT2AFRICA
Speaker:
Benoît MARTIN
Managing Director – TALENT2AFRICA
How does Agirc Arrco optimise their customer relations for their 26 million users?
Organized by CISCO
Continue readingArgirc Arrco with SFR and Cisco will discuss their experience with Cisco contact center. The workshop will cover the migration toward Cisco Contact Center, the integration with their CRM, the automisation of task with AI, using digital channels to interact with their users.
Come find out how SFR supported them through out this incredible project, and discover all the benefits gained, by the users, and their agents.
Conference Moderator:
Christine BERTOLUS
Collaboration Sales Lead France – CISCO
Speakers:
Karim YAHIOUN
Customer Relations IT Lead – ARGIC ARRCO
Damien DEMONCHY
Solutions Sales Specialist CS – SFR
Weak points in your CRM: how to solve them? with FourSeasides testimonial (luxury hotel chain)
Organized by SOURCEFIT
Continue readingIn a business landscape where customer relationship management is paramount, CRM challenges are inescapable. Yet, by identifying these weaknesses and exploring innovative solutions, it is possible to transform these obstacles into opportunities for growth.
Let's decipher the main weaknesses of CRM and examine promising solutions:
CRM weaknesses :
Budget and Integration:
The integration budget represents a significant proportion of CRM costs, and is often subject to inflation.
Integration of existing systems, as illustrated by the testimonial of FourSeasides (luxury hotel chain), is crucial and central to many projects.
The integration of external systems is necessary to offer a differentiated customer experience, involving functionalities such as e-Checking, CSAT measurement, and so on.
Despite major investments, customer experience performance remains weak, and the exact reasons for customer contacts and increased loyalty revenues remain unclear.
Solutions :
Productivity:
Focusing on productivity gains can help balance the budget and optimize resources.
Customization and Design:
The importance of design, architecture and integration adapted to the company's specific environment can optimize budget management.
Optimizing the integration budget:
Examine the costs of different possible solutions, taking into account testimonials and feedback.
AI opportunities:
Explore the possibilities offered by integrating artificial intelligence into CRM to improve operational efficiency, personalize interactions, and understand customer needs.
Conference Moderator:
Philippe LECERF
VP Sales – SOURCEFIT